The term Information Technology (IT) ,as defined by the Information Technology Association of America (ITAA) is the “study, design, development, implementation, support or management of computer-based information systems particularly software applications and computer hardware.”

The term “information technology” originated in 1970s, though its concept can be traced back even further. The development of electronics, computers and information theory was a subject of study for military and other industries .

In short, IT deals with the use of computer and computer software to convert, store, protect, process, transmit and retrieve information or data.

Proper escalation and management of issues is quite important to enhance the efficiency of development efforts because of the cycles in which software developers work.

Changes are always made in units. A change unit may affect many modules. There is a certain amount of overhead involved in the developer getting his or her hands on the modules needed to make changes, making the changes, unit testing the changes, documenting the changes, getting changes reviewed, and checking them in.

Better organization of issues enables development to be aware of relevant issues in a way that enables development to handle more issues with greater confidence, efficiency, speed, and a far lower frustration level.

When there is a procedure for escalating issues, this takes most of the “immediate response” burden off the shoulders of development. QA can interact with development on a daily basis but in a manner that gets development team members all the relevant information very quickly.

QA falls under the domain of product management, and the communication between QA and product management is extremely important. Escalation of issues is especially communicates the need for a solution.

Oftentimes an immediate response involves a workaround or some manual intervention, and the QA person can also help to come up with workarounds and/or customer service solutions for problems.

Development and Online maintenance is basically building of a website which requires time, resources and above all costs you money. But developing the website is not the end of the story. Once your website is developed and published online (made live on the internet), the next thing you need to do is maintaining it, keeping the content fresh for your visitors and updating it with new or additional information.

Keeping your site fresh encourages visitors to return and spend time on your website. In turn, this helps achieve your business goals. Poor maintenance is a sure way of losing visitors, possibly forever! Maintenance generally means to make sure that your website files, scripts, program code, databases are always up and running. In a way just as you would like to maintain your garden to keep it lively and attractive, websites need to be maintained continuously to keep them interesting and useful for people who browse them.